Distraught UK Mother Who Accidentally Locked Her Child in Car Refused Roadside Emergency Service, Blame Placed on ‘Staff New on Job’
By Esther Tanquintic-Misa | January 24, 2014 4:58 PM EST
Nicola Millar was out shopping with her 17-month-old daughter Violet when she accidentally locked the young toddler in their car. The first instinct was to call her roadside emergency service AA for help. She just couldn't believe her ears when she was refused help simply because her membership fees were outdated.
The person who received Ms Millar's emergency call, whom AA said was new on the job, not only flatly rejected her plea for help but even told her the company would help her if she updates first her dues.
"I was told I needed to make the payment first over the phone," Ms Millar said. Problem was, her purse was also locked in the car. "They then asked me to ring someone I knew to make the payment. Again I told them I couldn't because I didn't know any numbers off by heart and my phone was locked in the car."
Without a beat and any consideration, the AA call handler told the distraught mother "they couldn't help me. I was disgusted by their response, it's not as if I was going to knock them, I was desperate."
An hour later, a man driving a van passed by. James King stopped seeing the mother and daughter duo.
He phoned AA himself and asked the roadside emergency service to use his membership to help Ms Millar. Still, the company refused until only the distressed mother signs herself up.
"It is absolutely disgusting," Mr King said. "If anything, they should have come out and done something using my membership but they totally refused."
"This poor woman was really upset and it was out-of-order for them to leave her in tears whilst her 17-month-old girl is crying in the back seat."
Mr King ultimately did the inevitable. He smashed one of the car's windows in order to retrieve the keys from the boot.
AA has since apologised for the "unfortunate" incident and blamed the person who was new on the job.
"We would like to apologise to Nicola Millar for the distress caused," the unidentified AA spokesman was quoted by the Daily Mail.
"We would normally send a patrol and sort the paperwork afterwards. Unfortunately, the call handler she spoke to was new to the team and didn't flag it up to a manager, as should have happened."
By way of apology, Ms Millar was given a free one-year membership by AA.
To report problems or to leave feedback about this article, e-mail:
To contact the editor, e-mail:
Join the Conversation
- US Alerts Car Owners To Fix Air Bags Urgently As Defective Air Bags Are Causing Fatal Deaths With Shrapnels Flying Out
- Honda Connect a System Based on Android and NVIDIA Tegra Processor To make Driving Easy
- Over 1,000 New Jobs Available at Oakville Assembly – Ford of Canada
- 2015 Ford Mustang: Right-Hand Drive Pony Car To Be Available In Australia Next Year
- Upcoming Ford Falcon Can Save Life with 000 Technology During Crash
- 5 Proofs Russia is Geared-Up for Shooting War with U.S. and Can Win Future Nuclear Showdown
- Target’s ‘Surprise Doorbusters’ Black Friday 2014 Deals On TV Sets, Entertainment Centres, DVD Players And More
- IKEA Black Friday 2014 Ad Includes Discounts On Home Furnishings, Appliances, Kitchen Designs, Beds, Sofas, Mattresses And Toys
- T-Mobile’s Black Friday 2014 Deals On Apple iPhone 6, Samsung Galaxy Note 4/Edge, Nexus 6, HTC One M8, LG G3, iPad Air 2 And Mini 3
- Black Friday And Cyber Monday Sale 2014: AT&T's Cricket Wireless Offers Discounts On Lumia 1320, Galaxy S5, S4 And HTC Desire 510
- ISIS Drug Transit From Afghanistan To Europe Confirmed By Russia: Money Goes Into Terror Funding And In New Recruitments
- ISIS Kidnaps Iraqi Defence Minister’s Family, Executes Female Parliament Candidates