Samsung Electronics had reportedly attempted to smother the report involving a Galaxy S4 in Canada that spontaneously burst into flames while charging. Just a week after YouTube user and Galaxy S4 owner posted a video of the Samsung phone catching fire, the company tried to silence the customer and prevented him from posting any videos about the incident.
Reuters A Samsung Galaxy S4 (front) and Apple iPhone 5 are seen in this picture illustration taken in Seoul May 13, 2013. REUTERS
Although the Samsung Galaxy S4's battery remained intact and did not explode, the phone can no longer function because of the fire. Since the device is still under warranty, the owner asked Samsung for a replacement unit.
Unlike Apple Inc who claims to replace defective devices without question, Samsung had demanded for the customer with YouTube ID Ghostlyrich to remove the video before asking for a replacement. Samsung said the customer had to take down the video and remove any other links leading to the S4 fire to get his unit replaced.
In a letter to the customer, the company said the customer must absolve Samsung from any legal responsibility and promise not to tell anyone or make public the details of the settlement.
The Canadian customer refused to give in to Samsung's demands and uploaded a second video revealing the details of Samsung's conditions. It was not clear whether the issue has been resolved as of writing.
Samsung is not the only one dealing with burning devices as Apple Inc also had its share of incidents.
An iPad Air in early November has reportedly exploded in Vodafone Australia's store in Canberra which prompted the store to evacuate the premises. The fire brigade in Canberra had to be called in to put out the severe fire the iPad explosion had caused. As the iPad Air reports continued to circulate, a report by Mashable said the exploding iPad was apparently not an iPad Air but an older iPad version.
A spokesperson for Vodafone Australia has confirmed that it was an older iPad with Retina display model and not the iPad Air. He said Apple Inc is currently investigating the cause of the explosion. Another representative of Vodafone Australia has also said "Can confirm it was not an Air." The Vodafone representative said it was an iPad with a Retina display model so the iPad that exploded could be an iPad 3 or 4. He said Apple has taken the damaged device for further investigation.