A former Boston Market employee is now without a job after showing his true colors to an executive of the company.
During the Feb. 1 episode of CBS’s “Undercover Boss,” Chief Brand Officer of the casual dining restaurant, Sara Bittorf, posed as a waitress in order to get a feel for the goings on, on the ground level.
Boston Market Chief Brand Officer, Sara Bittorf and employee, Ronnie.
The reality show usually features higher ups interacting with loyal and hardworking employees that are then handsomely rewarded for their dedication to their company; however, the employee in question, identified only as Ronnie, is the first worker to ever be fired on the show, according to Business Insider.
Under the guise of Rachel Rand, a waitress appearing on a reality show to win a chance to open her own restaurant, Bittorf began working at a Boston Market location in Duluth, Georgia and was trained by shift supervisor, Ronnie, who spent most of the time complaining about customers.
“I literally hate customers more than anything in the entire world. I hate them so much,” he told Bittorf, fully aware that his words were being filmed on camera.
“They're terrible. It's all about them all the time and they demand everything.”
Shaken by what she was hearing, Bittorf had to excuse herself and went to the parking lot to think.
“My job's on the line. Here I am a representative of this brand and this is what happens. It can't happen on my watch,” she said as she contemplated her next move.
“I can't have someone who just told me that they hate customers more than anything in the world serving our guests. That's the complete antithesis of what we stand for.”
Bittorf then decided she needed to break cover and lectured Ronnie on his behavior, afterwards also revealing her identity to the branch manager and advising that the wayward employee be fired. Ronnie was sent home that day.
“I would tell them my attitude would change but I didn't think it was that terrible. It's not wrong of me to hate people,” he said on camera after Bittorf revealed herself.
“They don't know I'm saying it so it's not that big a deal but now this giant lady of Boston Market knows what's going on, that's just not fair.”
Bittorf spoke with Business Insider shortly before the show’s airing, explaining that she had no choice but to fire Ronnie because he “wasn't living up to [Boston Market] values.”
(Watch "Undercover Boss" here.)
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