New iPad 3 4G Label Controversy Spreads Outside Australia
By Surojit Chatterjee | March 30, 2012 10:24 AM EST
Apple's new iPad, launched on March 16, has received great early reviews in the United States, but is being battered in the rest of the world. After being criticized for misleading people into believing that the new iPad can run on Australian 4G network, Apple is now facing complaints in several countries, as the new iPad seems to be mostly incompatible with 4G networks outside North America.
Apple to Offer Refunds For Misleading Customers
An Australian agency accused Apple of deceiving people with its advertising, making them believe the new iPad could run on all fourth-generation cellular networks. In response, the Cupertino-based company agreed to offer refunds to any iPad buyers who feel they have been misled. This issue is just the latest in a series of complaints regarding the new iPad, including overheating issues, battery charging and others.
ACCC Says Apple Misled Consumers
An Australian Broadcasting Corporation report states that the Australian Competition and Consumer Commission (ACCC) argued in federal court that Apple had not listened to warnings that it was misleading consumers. According to the report, Apple said in court that it never claimed the new iPad would work on 4G networks in Australia, which are run by telecom company Telstra. Apple's new tablet is compatible with what is referred to as "4G" in the U.S., i.e. the LTE networks of AT&T and Verizon, but is not compatible with the LTE networks in Australia, as these networks operate on different frequencies.
Apple Lawyer Denies Charges
"At no point in any promotional material for which Apple was responsible has Apple said at any time that the new Apple device is compatible [with Telstra 4G]," said Apple lawyer Paul Anastassiou, cited by Fox News. "No such representation in our submission is conveyed by the use of the acronym 4G in the name of the device...Prior to the launch of the product there was significant press pointing out that the device is not compatible with the Telstra 4G LTE network," added Anastassiou.
Statements at Points of Sale
Apple will not only be offering refunds, but it has also conceded to post statements at points of sale to make it "plain that there is no claim made in relation to the device that it is capable of connecting with the Telstra 4G LTE network."
Other Countries to Look Into Complaints
Meanwhile, Swedish regulators have also expressed concern regarding Apple marketing the iPad's "WiFi + 4G" model. As reported by the Wall Street Journal, a lawyer at the Swedish Consumer Agency (SCA) said they will consider an investigation following several complaints about the tablet.
British regulators at the Advertising Standards Authority are also concerned, and are assessing complaints about Apple marketing the device in Britain, where there are no 4G networks, reports theAdvertising-Standards-investigate-misleading-adverts.html?ito=feeds-newsxml" rel="nofollow" target="_blank"> Daily Mail.
(reported by Alexandra Burlacu, edited by Surojit Chatterjee)
To contact the editor, e-mail:
Most Popular Slideshows
- Flight MH17 Attack: Russians Claim 'Putin A Terrorist,' Memorial at Dutch Embassy Overflows [PHOTOS]
- Typhoon Rammasun Claims 18 Lives in China, Incurs $4.32B Losses (PHOTOS)
- Ellen DeGeneres Caught Cheating with Mutual Friend Before Portia de Rossi’s Rehab – Reports [PHOTOS]
- Malaysia Airlines MH17: Vital Black Boxes Finally Land in Hands of Malaysian Authorities, Rebels Announce Ceasefire (PHOTOS/VIDEOS)
Join the Conversation
- Windows 9 Release Date on October 2014, Not April 2015; Three Reasons to Upgrade from Windows XP and 7
- Pokemon Omega Ruby and Alpha Sapphire New Pokemons Spotted and More Gym Leaders Introduced
- 5.5-Inch iPhone 6 vs 4.7-Inch iPhone 6
- Upcoming Games For Xbox One 2014
- Samsung Galaxy Note 3 vs. Sony Xperia C3: Features, Specs and Performance Compared
- Samsung Galaxy Note 4 Apps Leak Online, Five Fresh Features to Expect from the Android Smartphone
- Moto 360 Price Speculations, Key Features, Strategic Release Date, Design: A Watch That is More Than Just Time
- Windows Phone 8.1 Update Rollout: 20 Nokia Lumia Phones Eligible and 13 New Features to be Added
- Three New Moto G Successors Spotted in FCC Document Dubbed Moto G2, Moto M and More --Reports
- iPad Air 2 Release Date Will Skip IGZO Panel; To Rollout with Super-Slim iPad Mini Air
- Upcoming iPad Mini 3 Could be 30% Thinner and Likely be Called iPad Mini Air; Apple Q3 Results Show 9% Decrease in iPad Sales
- HTC Google Nexus 8 Release Date Imminent with New Nexus 7 Deals, Two New Tablets Soon