New iPad 3 4G Label Controversy Spreads Outside Australia
By Surojit Chatterjee | March 30, 2012 10:24 AM EST
Apple's new iPad, launched on March 16, has received great early reviews in the United States, but is being battered in the rest of the world. After being criticized for misleading people into believing that the new iPad can run on Australian 4G network, Apple is now facing complaints in several countries, as the new iPad seems to be mostly incompatible with 4G networks outside North America.
Apple to Offer Refunds For Misleading Customers
An Australian agency accused Apple of deceiving people with its advertising, making them believe the new iPad could run on all fourth-generation cellular networks. In response, the Cupertino-based company agreed to offer refunds to any iPad buyers who feel they have been misled. This issue is just the latest in a series of complaints regarding the new iPad, including overheating issues, battery charging and others.
ACCC Says Apple Misled Consumers
An Australian Broadcasting Corporation report states that the Australian Competition and Consumer Commission (ACCC) argued in federal court that Apple had not listened to warnings that it was misleading consumers. According to the report, Apple said in court that it never claimed the new iPad would work on 4G networks in Australia, which are run by telecom company Telstra. Apple's new tablet is compatible with what is referred to as "4G" in the U.S., i.e. the LTE networks of AT&T and Verizon, but is not compatible with the LTE networks in Australia, as these networks operate on different frequencies.
Apple Lawyer Denies Charges
"At no point in any promotional material for which Apple was responsible has Apple said at any time that the new Apple device is compatible [with Telstra 4G]," said Apple lawyer Paul Anastassiou, cited by Fox News. "No such representation in our submission is conveyed by the use of the acronym 4G in the name of the device...Prior to the launch of the product there was significant press pointing out that the device is not compatible with the Telstra 4G LTE network," added Anastassiou.
Statements at Points of Sale
Apple will not only be offering refunds, but it has also conceded to post statements at points of sale to make it "plain that there is no claim made in relation to the device that it is capable of connecting with the Telstra 4G LTE network."
Other Countries to Look Into Complaints
Meanwhile, Swedish regulators have also expressed concern regarding Apple marketing the iPad's "WiFi + 4G" model. As reported by the Wall Street Journal, a lawyer at the Swedish Consumer Agency (SCA) said they will consider an investigation following several complaints about the tablet.
British regulators at the Advertising Standards Authority are also concerned, and are assessing complaints about Apple marketing the device in Britain, where there are no 4G networks, reports theAdvertising-Standards-investigate-misleading-adverts.html?ito=feeds-newsxml" rel="nofollow" target="_blank"> Daily Mail.
(reported by Alexandra Burlacu, edited by Surojit Chatterjee)
To contact the editor, e-mail:
Most Popular Slideshows
Join the Conversation
- Android 5.0 Lollipop Update Roundup: HTC, Google, LG, Motorola, Xolo, OnePlus, Samsung And Sony Upgrade Plans
- Sony Teases PS4 2.0 System Software Update As Sony Xperia Z2 And Z2 Tablet Get Remote Play
- 'Destiny' Third Subclass Weapon Upgrades: Super And Grenade Modifications Leaked [Video]
- ‘GTA V’ 1.18 Update: Heists, Zombies, Hydra Jets DLC Seemingly Possible
- ‘Destiny’ ‘The Dark Below’ DLC: XP Boosters, New Armours Revealed, Atheon Fixes
- iOS 8 Jailbreak Release Date Likely this October 2014 with Pangu not Evad3rs Firming Up as Creator
- Chilling: New ISIS Video Addresses Australia; Aussie Teen Delivers Message
- The Pirate Bay Blockade: Cost Of Blocking Websites Like TPB Is Ridiculously High
- Xiaomi Mi4 And MiPad Prices Likely Slashed, Thanks To Rivals Oppo, OnePlus And Meizu
- Top 4 Free-To-Download Apps for Fuller iPhone 6, 6 Plus Experience
- Battery Saving Android 5.0 Lollipop Feature Extends The Battery Life Of Your Android Device By 90 Minutes And Displays Orange Bar While Power Saving Mode Is On
- Russia Beefs Up Gold Reserves To Offset Heat of Sanctions And Undercut Dollar